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Start Your Care Journey

Whether you’re exploring options for yourself or a loved one, our team is here to guide you with clarity, compassion and clinical expertise. We know reaching out for support can feel overwhelming, but you’re not alone. We’ll walk with you through each step of the journey.
At Wattle and River Home Health, everything begins with a warm conversation about your needs, goals and circumstances.
From there, we can help you understand what support may be suitable and what your next steps might look like.

Thank you for reaching out! Our team will contact you within 24 hours.
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How We Support you from the First Contact
Address

27 Marshall Street, PO Box Goondiwindi, 4390

Phone

1300 280 065

Email

admin@wrhealth.com.au

What to Expect After You Reach Out

Once we receive your enquiry:
‍
- Our care coordination team will contact you
- We’ll answer any immediate questions
- We’ll clarify what support you’re looking for
- If appropriate, we’ll organise a clinical assessment
- You’ll receive clear guidance on next steps

We aim to respond within one business day whenever possible.

A Gentle Note About Safety and Suitability

Our priority is helping people live well and safely at home.
As a clinically led service, we carefully consider:

- Your health needs
- The safety and suitability of the home environment
- Risks that may impact care
- The level of support required
- Whether care can be delivered safely and responsibly

If we believe your needs exceed what can be provided at home, or if residential aged care would offer a safer environment, we will always communicate this openly and with compassion.

You can expect honesty, respect and guidance, never judgement.

We’re Here to Help

If you prefer to speak with someone directly:

Phone: 1300 220 914
Email: admin@wrhealth.com.au

We’re here to support you, answer your questions,
and help you find the right path forward.

Frequently Asked Questions

What services does Serenica provide?

We offer personalized home care including companion care, personal care, specialized support, and respite care for families.

How do I know if home care is right for my loved one?

If your loved one needs help with daily activities, safety, or feels isolated, home care allows them to stay independent while receiving support.

Are Serenica caregivers trained and trustworthy?

Yes. Every caregiver is thoroughly screened, trained, and matched to ensure compassionate and reliable support.

Can the care plan be customized?

Absolutely. Each care plan is tailored to individual needs, routines, and preferences.

Do you provide 24/7 or overnight care?

Yes. We offer flexible care options, including live-in and overnight support, for families needing continuous assistance.